Worked for almost 10 minutes, now it has stopped again.
Press the button?
Yes, I have.
I replaced the black strip.
Pushed the strip clip back in. It worked for 10 minutes. Just long enough to finish a project.
Now it will turn on, but it will not do anything else
Ah… sounds like a bad connection then - which could be a bad connector.
Support will likely ask for clear pics of the connectors where the cable is inserted.
I took those sending them by email
I’m sorry that your Glowforge isn’t printing. Thank you for sending us detailed photos of your cable’s connections. I’m glad to see that we’ve been in touch today via email, so I’m going to close this thread and we’ll continue to assist you there.