I have been through every and all trouble shooting steps with online Chat. I have had my glowforge for 3 years, it disconnected all of a sudden (no changes) and has not been able to reconnect. Glowforge refuses to answer if there’s a part possible broken on the machine. They just keep having me do the same thing over and over. I haven’t been able to use this in over a month and keep trying everything including reboot. Any suggestions?
Without telling us exactly what you mean by “every and all” we’re likely to recommend some of the same things.
Have you tried connecting to a hotspot on your phone?
Have you tried resetting your home WiFi entirely?
Did your WiFi provider “upgrade” your 2.4G to a 5G signal?
After you hold down the button and get to a teal light, what are you seeing?
Go in to your wireless router settings and try changing the 2.4 GHz wifi channel number. You are probably using channel 6 or 11 right now; switch to the other one.
It is possible for a source of wifi interference to appear outside your home and really screw up your GF connection after years of perfect operation. Ask me how I know!
I have reset home WiFi, restarted the computer, restarted the glowforge, did a reboot on glowforge… I get to the last step to connect to Wifi, and it says could not connect.
I have no idea how to change the channel number. Where do I find wireless router settings?
This will walk you through it - if you don’t know your router’s username/password, there’s a link to how to find that within the article:
It depends on your exact model of wireless router, so I can’t give you exact instructions. However, the first step is probably going to the router’s built in web page as in the link @deirdrebeth posted.
Once you get into the router settings, the wifi channel is likely in the advanced wifi settings. You want to change the channel number for the 2.4 GHz wifi, NOT the 5 GHz wifi if you have it. The 2.4 GHz channel numbers go from 1 to 11 so if you see bigger channel numbers those are the wrong ones.
Basically the only 2.4 GHz wifi channel numbers you SHOULD use are 1, 6 and 11 and you may have to try all of them to see an improvement. It is also possible that this won’t help at all! So it goes with computers.
THANK YOU!!! This solved the problem! I can’t believe Glowforge wasn’t able to explain this…
I appretiate all the help:)
You are welcome, glad you are back in business.
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