Well, unfortunately, Support was not able to fix the issue of the perpetual calibration loop, even after downloading the logs and accessing our original unit directly. They therefore graciously sent out a replacement unit, which we set-up immediately… ONLY TO RUN INTO THE EXACT SAME ISSUE!!
The video feed from the camera can be seen and updated, so there is a good connection. It simply WILL NOT CALIBRATE or allow any file to be uploaded and/or cut/etched… even a trace (which does show in the portal, again good connection).
VERY, VERY, VERY, VERY, DISAPPOINTED!!