Stuck centering (are the servers down?)

no, it’s not magnets. it’s not the ribbon cable.

it goes through the centering sequence and then stops with it to the right of the camera.

Everything looks good from here.

The team will be along shortly with more detailed troubleshooting but I took a quick look at the logs from your Glowforge and this may be an easy fix.

Could you try turning your Glowforge off, removing any material from the bed, and powering it back on without any material on the crumb tray?


I’m sorry for the trouble, @DesignsByPhil. I extracted the logs from your Glowforge to investigate, and @jae’s advice is correct. It looks like the material in the bed of your Glowforge is creating images our software has trouble processing for calibration. Please let me know if you’re able to calibrate successfully with that material removed. Thanks!


After 5 tries it finally homed fully. Were the servers down?

I gave you the link to the status page up above. Most recent outage was a month ago.

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No, there was material on the bed that was confusing the camera. I thought Vee described the issue pretty well in her response.

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Do you have support on your ignore list?

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