I’ve sent in an email, but I’ll put it here too. My unit gets stuck on the centering scanning stage, it makes it’s usual clicks but then the head never moved and it just sits there
Posting here has created a duplicate support ticket (which slows things down), so this thread will be closed once they get here. But in the meantime, here’s some homework for you to get a head start on troubleshooting:
I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.