Stuck “centering the head of your glowforge”

I just got my GF and I haven’t got to print anything from it because of this centering problem. The camera won’t move or even show me an image of the bed. This really sucks. I was looking forward to this for so long now it doesn’t even work. I tried everything above and more. Any suggestions? I feel so let down by this purchase.

Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I see you already emailed us about this, and I’ve followed up there to sort out the details. I’m so sorry about the bad news.