I’ve been trying to cut for three hours now and am ready to pack this up and ship it back to you. I just got this Plus and cut the GOGM last week. Now I’m trying to cut a svg file and I am stuck in set up. I’m using a piece of Medium Cherry Plywood that I had to enter manually because my machine is not reading the label. As a side note, this isn’t a big file but just to be on the safe side, I’ve tried other Svg’s and get stuck in the same spot. Thanks. PS . I’ve read through topics here, too many than I should have to. I’ve shut the GF off, I’ve shut my laptop off. I’ve reset my router. I’ve done everything mentioned.
Where are you getting stuck? Can you upload a screen shot showing the issue and also upload your design for us to take a look at?
It isn’t recognizing the material.
You can select the material by clicking on the “Unknown” in the top-left corner.
(Or it is a wifi issue… been seeing a lot of those recently…)
Is your Glowforge button glowing at all? Any colors?
I did select the material. I’ve tried several of the materials provided and it doesn’t recognize any, I have to use the drop down for everything. WiFi is working fine, too. Button does not glow Green unless I hold it down for 10 seconds.
Hello @terrypinodesigns, I see you also emailed us about this and we’ve replied to you there, so I’m going to close this topic.