Stuck on "Centering" and then loses connection

Every time I go to use the Glowforge, I turn it on and the software says “Centering” for a while and then it goes offline. The Glowforge itself freezes with the head usually in the center. Any solutions?

Since the UI is browser-based, look to your connection. Clear your cache, restart the router and computer, and if that doesn’t work try your phone hot-spot. I always start the machine with the head under the camera just to cut down the hunt time.

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Is the logo on the top of your head clean? The camera physically looks for that to verify center so if it’s mucked up that can fail…

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