Stuck on "Centering" and then loses connection

Every time I go to use the Glowforge, I turn it on and the software says “Centering” for a while and then it goes offline. The Glowforge itself freezes with the head usually in the center. Any solutions?

Since the UI is browser-based, look to your connection. Clear your cache, restart the router and computer, and if that doesn’t work try your phone hot-spot. I always start the machine with the head under the camera just to cut down the hunt time.


Is the logo on the top of your head clean? The camera physically looks for that to verify center so if it’s mucked up that can fail…


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