Stuck on Centering / Scanning - Help!

I’ve had my Pro for about a year and a half without any issues. We recently moved into a new house, got the Glowforge set up, and was able to work on a few designs, then it started to get stuck on centering. I thought it was possibly a WiFi issue, but connected to my phone’s hot spot and the issue persisted. I moved the unit downstairs into the same room as the router and that didn’t help either.

I have inspected the cable connections and everything looks normal to me. I have cleaned the camera, and done all of the troubleshooting steps I could find relating to the topic.

My guess is the black lid cable is bad, but I would like support to pull logs to see if anything else might be the cause. Please help!

I just had to replace my black cable and it appeared perfectly fine. I also never opened the lid fully in all the time I’ve had the machine. Someone looked at the logs and decided mine was stuck on scanning due to that cable. It now works fine.

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I’m sorry to hear that your unit is getting stuck while centering the head. I see you already emailed us about this and I’ve sent you a response with next steps there, so I’m going to close this topic.