Stuck on centering/ scanning

help, I think my black cable is toast. I have run all the standard troubleshooting on this ( web connection, cleaned camera, checked cable connections) and the camera never moves after powering up.

I used the chat to ask for help but received no feedback from that so I though a post here might also help move the ball forward.

i’m having the same issue. my cables look like they’re in good condition but who knows.

mine looked fine the last time they failed. Achilles heel of this machine

AH! ok. good to know. i head in someone else’s thread that they were sending them a new cable.

pretty disappointing it needs to get replaced multiple times like in your case.

I’m sorry to hear you’re running into trouble. Since you have reviewed all connections, and cleaned your Glowforge, I’d like to send you a replacement for your lid cable. I’ll also include some instructions on how to replace the cable, so that we can get you back up and printing as quickly as possible.

I’ll follow up with you via email with the next steps to get you back up and printing. - I’m going to close this thread.