Stuck on centering!

So this seems to be happening for a lot of us here recently! Like many others, these are the troubleshooting steps I have done after looking through the forum:

  • cleaned all 3 of the laser lenses
  • cleaned the lid lens and top of the laser head
  • turned the Glowforge on and off several times, unplugging it, waiting 30 seconds before turning it back on, etc.
  • checked cables on the lid (4 cable clips and made sure clips were locked in)
  • turn off wi-fi and reconnected it to the wifi
  • also the glowforge is not recognizing any proofgrade materials, its not able to read the QR code

None have solved the issue :frowning:

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.