Hello, my machine has been stuck on focus today. I did wipe the lens off on the lid after reading the forums, however I have had my machine only 3 weeks so I wasn’t expecting to have to clean the lenses so soon. If I need to clean it more often, please let me know.
Wifi seems fine
Depending on what you cut/engrave you might have to clean them every other day or every 3 weeks.
I’ve cleaned all the lenses with the exception of the one inner lens that isn’t supposed to be cleaned but once a year. Still stuck on focus.
If it’s stuck, you might need to reboot your computer, router and the machine…leave everything off for a couple of minutes, then turn them back on.
Turn the GF on last, after the others have booted up completely.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.