Stuck on focusing NOT even a week old!

Hey! I haven’t even owned my Glowforge for a week and I already have to turn it off between each piece (which at most it’s running for 15 mins) in order for it to focus. I don’t know what steps to take to resolve this. Thanks!

… and you’ve followed all the steps in the troubleshooting guide for this?

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Thanks! I will try all these steps and see if I can get it figured out. Sorry so new here and my machine is still pretty spotless but I will retry connecting and everything in what you sent over. Thanks again.

I’m sorry you’ve run into trouble with your new Glowforge. I extracted the logs from your Glowforge to investigate the problem, and it seems like your unit is running into trouble during the calibration step in which the lens focuses inside the printer head (you may hear this when it’s happening - there’s an audible “ticking” sound as the lens moves up and down in the head). There are a few different reasons this error may be occurring. Could you please check a few things for me to help narrow it down?

  1. Check the printer head lens by following steps 1-5 from these instructions: If you see anything unusual such as damage to the lens or debris in the printer head, please take a photo of it and attach it to your reply
  2. If you are using magnets to secure material to the crumbtray of your Glowforge, please remove or reposition them and try again. Magnets placed close to the printer head may cause trouble during calibration
  3. Check the connection of the printer head to the white ribbon cable in the printer arm. Turn off your Glowforge, unplug the head, and plug it back in. Note whether the cable plugs back in securely, and whether you feel it “click” into place

Let us know how it goes!

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It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email