Super emergency! I have orders that are in dire need to go out and our machine just quit on us last night.
It finished one sheet then the light went orange. I’ve read every forum post about this issue and feel like I’m running out of options. I’ve also emailed support but have yet to receive a response.
Our pin heads are that connect in the 5 spots on the machine and the pins of the ribbon that connect to the head are fine. I’ve followed all the instructions on cleaning the machine from the lenses to the mirror to properly removing and reinstalling the large cutting lense. I’ve left the lid open for half an hour with the laser centered. And I’ve rebooted our router multiple times with no luck.
Also, we always turn off and unplug when not in use. It has been shut down since 9pm last night and the unit is very cool right now so I can’t imagine it being overheated since it has had the time to cool down since our last cut.
When it boots up the fan runs as normal but there are no clicking sounds. It’s not even trying to center. Not sure what’s going on but hoping to get an answer today so I can figure out my next course of action.