Stuck on homing

So I have been searching and searching for the answer but no luck. I’ve looked at the troubleshooting posts and none of the suggestions have worked. I have powered down, unplugged and reset my glowforge, computer and router. I have cleaned all the lens, eliminated shadows and glare, reset wifi via the glowforge, checked all cables and connections. I just don’t know what else to do? PLEASE HELP!!!

I’m stuck on homing too for the last 30 minutes or so. Ive tried all the same things you did too. I was cutting fine this morning. Sooooo frustrating. :frowning:

where are you located someone said the gf network might be out in my area. I’m in california

According to the Glowforge Status page, everything is up and running:

Status

I’m so sorry to hear about the trouble with your Glowforge being stuck on homing. I extracted the logs from your printer and saw that your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message. Thank you for letting us know what troubleshooting steps you have already tried. Since you have already restarted all your network equipment, I have a few suggestions that may help:

  • If your Wi-Fi network includes several access points, it’s possible that your Glowforge needs to re-establish its connection whenever it ‘hops’ from one access point to another. As a test, you could try creating a dedicated access point for the Glowforge to see if that helps.
  • Since Glowforge only uses the 2.4GHz frequency, a connection will be harder to establish and maintain on a crowded 2.4GHz network. Other devices using 2.4GHz, like cordless phones and microwaves, can cause interference and an unstable connection. You can consult your router settings to check the performance and traffic on your 2.4GHz network.
  • In your network settings, check the channel you’re using for the 2.4GHz band. Trying a different channel may provide a more consistent connection.
  • Though less common, DNS or name resolution conflicts may also cause intermittent connectivity problems. If you use a custom DNS configuration on your router, you might want to try default DNS settings to see if that works better.

If you’re still having trouble, there’s a test you can try that will help us narrow down the problem. If possible, could you please create a Wi-Fi hotspot with a cell phone and use that network to connect your Glowforge to Wi-Fi? This is a good way to rule out signal interference, since you can set your phone right on top of your Glowforge!

You can find instructions online to help you create a Wi-Fi hotspot using a cell phone. Make sure that you set it up to be a 2.4 GHz hotspot, since that is the frequency your Glowforge uses.

Once the Wi-Fi hotspot is broadcasting, you can connect to it by following these steps:

  1. Turn on your Glowforge.
  2. Wait 30 seconds. Then hold down the button for ten seconds until it glows teal.
  3. Navigate to setup.glowforge.com and follow the instructions on-screen. When prompted to connect your Glowforge to Wi-Fi, choose the hotspot you created.
  4. Once Wi-Fi setup is complete, go to app.glowforge.com and try a few prints.

Please let us know how it goes.

@m987456321 If you are still having trouble, please email us at support@glowforge.com or start your own thread in Problems & Support - we’ll be happy to take a look.

I see you have emailed us and would like to continue working on this with us there, so I’m going to close this thread.