I have already opened a support ticket 4 business days ago, and I received an auto-reply indicating that I should receive a reply within 3 Business days if not less.
I just got to open my box (of a pro model) and connected to wifi, I chose my design to print and got stuck at the “lid open” status.
I have read and followed all the instructions in this forum to tackle this problem but nothing happened.
I have tried:
1- power cycle of all the 3 devices (Glowforge, PC, and router)
2- remove the crumb tray, the pro shields, made sure that the front door close tightly.
3- I made sure the table is leveled, and the lid is leveled with the surface.
4- I reset the wifi, and cleared the cash of my PC.
The leds of the lid are working, but not bright.
I read through few threads and most of them ended with a message" unable to resolve remotely!" This is going to be a very long and expensive process since I am located out of the US!
I am frustrated especially with the long wait after submitting the ticket, and the inability to talk to anyone from customer service.
Every reply is much appreciated.