I’m sorry that you ran into trouble while using the Pro Passthrough feature. I extracted the logs from your unit and saw that a later print attempt completed successfully. Did that print turn out well? Also, are you still running into long processing times for the prints?
If so, may I have a copy of the design you’re printing so that we can take a closer look into this on our end?
Hi. Yeah it kept getting stuck the night before last. Last night I was able to bring up the exact same print and it took less than 10 minutes to process each step. It came out ok except for one weird letter spacing between the first and second pass. But for what I was using it for it is not an issue. It probably would not have been acceptable if I was selling it.