Stuck on "Preparing your Print"

Community Support
1

I am running to machines: A Plus and a Pro. The Plus is doing great - no issues, no lag.

Yesterday, the Pro worked great all morning and after I took a break and came back in the afternoon things just stopped being great. At first it was stuck on centering, then homing. Then scanning. Finally, after cleaning and recleaning I got it to get to the “ready” screen. Now it just gets stuck on “preparing your print.” It tells me I am in the fast lane, but it just hangs and eventually times out with an error. It’s not the design - these are designs I’ve used hundreds to thousands of times.

I restarted the forge several times. I rebooted my router, my computer, cleared the cache, logged in and out multiple times. I don’t think it is an internet issue as the Plus is chugging away problem-free.

What’s left to check? My Pro is the better cutter and I really need to be running two machines right now.

2

It could be the size of the file or if you have other things using the same WiFi plus both machines your bandwidth could be the issue. I had to separate my machine to a separate WIFI signal with all the other things I have using the WIFI cause the signal would be degraded and slow everything down…

3

Yeah, sounds wifi-ish to me, too. Try connecting that machine via a cell phone hotspot and see if that fixes it?

1 Like
4

I see you already posted about this in the forum and are getting help there, so I’ll close this now. We will continue support through your email request.