My glowforge is stuck at scanning and still has the image of my old material from my last cut! I turn on my glowforge, and it focuses and indicates that it is centering but the head does not move. Then it transitions to scanning and is stuck at scanning. I have done the following:
A common problem is opening the lid too far and stretching or dislocating the batch of wires in the ribbon in the back. You might want to check and make sure it is well seated and take photos. Some times the lights in the lid are affected and that is a dead giveaway but sometimes they are not.
Check the connection on the white ribbon in the laser arm. Make sure it is fully inserted and the pins are in good shape.
Check all of the ribbon cable connections in the lid. The connectors need to be fully closed.
There has been a fairly recent problem with how a ribbon cable was installed on a batch of machines, and opening the lid all the way upright can cause wear on it and break the wires inside prematurely. That can be replaced but you’re going to need to hear from support for that…I think they can look at the logs to see it, and they’ll get you a new cable, which should eliminate the problem.
Actually, it looks like there’s a bit of a kink on the left side of that black cable - I can’t tell from the angle of the shot on the center part, but it might be enough for support to tell what’s going on. White cable in the lid looks bent a bit too.
You might just want to let them take a look at the pictures…they’ll help. And they can check the logs to see what’s going on.
Mine just started to do the same thing about an hour ago. All cables are fine and it won’t get off of ‘scanning’. Right in the middle of a project too.
UPDATE: I refreshed the app.glowforge page and restarted my machine and it’s working. Cloud based OS are the worst…