Stuck on 'Scanning'

Newbie first print tried to make 12 piece jigsaw with photo but got stuck on ‘Scanning’ which just whirls forever. Just loaded another, the smaller free 2 inch measure with holes in it and same result . . . ‘scanning’ . WiFi connected to UK Virgin satisfactorarily. No indication as to scanning progress or even if working at all. This needs a progress bar to show that at least something is happening. I feel I am in the wilderness without a compass. No movement inside cabinet although lights are on. Looks like others have the same problem.

Here are some things to try: Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support 😲

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