After severa attempts to reach support@glowforge.com from my Hotmail account and after reading the threads, i have realized either the glowforge support platform do not like Hotmail because not autoreplies or ticket number has been received, or the Hotmail platform is filtering those glowforge messages. i have tried from a different mail address and i got an autoreply. hope this information to help you in case you are having issues with support.
Indeed. I managed online courses for 10+ years and strongly recommended that all my Hotmail-using students get a gmail account for class-related communications.