Support Email blocking my address


#1

I am trying to contact support to process my refund, but my email address is blocked by your system.
@Rita, can you help me out with this please?


#2

Do have details about the blocked message?

Normally the line contains 550.X.XXX or 552.#.###### which elaborates on the actual issue.

I would be willing to help you address the email delivery issue (I am a forum member, not staff), not the refund.

Have you been to the Cancel your Pro-Order page?


#3

You can post the text from the Non-Delivery Report here and I’ll gladly try and help, but you’ll likely want to obfuscate your e-mail address and any other personally-identifiable information.

  • Tom