Replied to all.
I think the point @eflyguy is trying to make, is with the P&S tickets, you need to copy & paste your responses from the emails into the tickets, so they can then move from âpending customerâ officially back into their court. The email and P&S tickets may be handled by separate teams for all we know, and different people may be seeing each.
And cool, if I read your reply right, it means you have. Fingers are crossed for you they move quickly now with a resolution!
Sheâs opened so many support tickets that Iâm not sure how theyâre supposed to keep it all straight. If sheâs responded to their questions, it wasnât in the same threads where they were asked, so I can imagine theyâre having a tough time following the trail of the troubleshooting theyâve been trying to do with her. Itâs also a three-day weekend. I think a little patience is n order, while they try to get to the bottom of things.
There have been not responses because they keep telling me they have addressed my issues and will be closing the ticked when they have not.
One tech. even been told me that my issues are beyond his scope.
OK, so from our perspective (as just owners) all we could see were the discussions posted here.
Itâs great youâve been working with them via chat or email.
I would like to just speak with people from the company. I am trying to go through emailing them. Too many cooks in the kitchen. But thanks for everyone for trying to help.
Do you work for the company?
Support does not monitor this forum. It is for owners/users. They only monitor Problems and Support.
No, just one of the many happy owners trying to help those with issues. In this case, understanding the support process, as frustrating as it can be.
Hope that tech tried to find someone with the scope to look into it, and didnât just decide to close it out!
Last year I did note on a P&S ticket I had that I wish they would wait for confirmation from the customer if their recommendation was indeed the solution prior to closing the ticket, since weâre not always able to test in their âwindowââbut maybe thatâs not the case yet⌠Frustrating indeed.
Then donât post here. The staff doesnât even look at this area; they only monitor the Problems and Support area.
GF either needs to fix this internally or people need to stop posting this. Itâs not really helpful information and it seems to be the first response to every support post. Kind of like on StackOverflow where the first response is did you Search, cause I found a duplicateâŚ
This discussion should have been deleted. No one need to respond to my post regarding this anymore. Thanks for your thoughts though. I am working personally with a GF troubleshooter. Has been very responsive once I got to work with one individual.
Or the day I dream of when GF has finished hiring all the support staff they need and people get timely responses that stop the endless support hasnât responded posts.
Elfyguy are you talking about me?
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.