Teal Light not coming on

We moved and I am setting up my Glowforge. Everything is ready but when I switch my Glowforge on, the teal light does not come on. I tried holding down the button for 10 seconds - but still nothing.

Please help.


Hold the button down longer than 10 seconds.


I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.