I emailed a lot of times for my functionless glowforge. The button is doesn’t work. I didn’t get any help from them, they just send an automatic email. If you have any problem with your glowforge you won’t get any help. I don’t recommend it.
Well you’ve just opened another support ticket by posting here.
Have you been able to print anything at all?
I’ve just reviewed your existing support ticket and sent a response to you there. To avoid duplicate communication, I’m going to close this thread and we will continue working with you over email.