The green light isn’t coming on

I just got my Glowforge set up and the green light isn’t coming on. Can’t even connect it to WiFi. I’m so disappointed

Did you run through the setup? If so, you should be connected through your WiFi, and you will not see the green light again. You can log into on your computer to run the machine.

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Yes! Will keep trying

It might help to press and hold the white button on the printer until it turns green. (About 10-14 seconds).

There is a video here to show how to do the setup:

Hello @reneestamps4ever,

Thank you for reaching out to us. I’m sorry you’ve had a rough start getting your Glowforge connected.

To help troubleshoot the issue with you I’ll need verify some personal information, so I’m going to send you a separate email and close this forum thread. You will have an email from me momentarily.