OK, I have my GF - at least, I have one of the boxes (the important one.)
I redirected it to the hub to remove additional risk of it being manhandled by temporary delivery package smashers. Got the notification and headed over there this morning. Could not find it. They called the guy in who had apparently scanned it, I described the box, he said he didn’t remember that (this was 30 minutes earlier!) Anyway, after being there about an hour, someone else brought it out. Standing on end. Corner crushed (not too badly, I have pics). Three out of four handles missing and the cardboard ripped.
Then I ask - where’s the second one? They say- you have a tracking number? I had seen online when I reviewed the shipment that there were actually two when you opened up the very bottom section, but I was able to redirect them by using only the primary number (it asked me if I wanted to include both packages.)
Of course, they have no idea, they search the system, say that’s the only one. I show them “1 of 2” on the UPS label, and the notification email where it states there are two packages using the (single) tracking number.
Long story short, the mobile web page doesn’t give you the same ability to view them, and they say there’s nothing they can do without that number. Gives me a different 800 number and says call back when I find it.
Halfway home, I remembered I had tried to load the app, but there’s barely any cell signal where they are located, so I pulled over and checked - app had installed, logged in, there it was, the details of the second package! Awesome… Try the number? Nope, just redirects you to the regular UPS number. Then I see, it was scanned in Chicago this morning.
I can live with that during this holiday season. I cancelled the redirect - not too concerned about damage to the crumb tray and vent hose. Shows delivery tomorrow. Frustrating to wait another day, but it wasn’t originally expected until Friday. I’m going to wait for help to move the box from my SUV into the (upstairs) toyshop.