Something we just wrote up for the support team, posted here as a heads up:
We fully insure your shipment. If something happens on the way to the address you give us, we’ll make it right. Should you have a problem after delivery, since you’re in the US, the warranty even pays for shipping to our repair center and back again.
One note: we’ve heard some planning to ship to the US who plan to ship their Glowforge on to another country. Of course that’s OK by us, but a word of caution. If you decide to send your Glowforge on to another destination after you receive it, any damage from your shipment will not be covered by the warranty. Also note that while we’ll honor your warranty even if you’re not in the US, warranty service does not include international shipping.
For all those reasons, to ensure you get the coverage you deserve: inspect, unbox and try out your Glowforge when it arrives, before you send it anywhere else.