I have had my Glowforge for a year and a half and it has never once given me an ounce of trouble. I clean it regularly and it has been a faithful and reliable joy in my life since I first set it up.
Until a few days ago.
I turned it on to make a print and nothing happened. Nothing! The lights came on, but that’s about it.
I checked the wi-fi connection and it was non-existent, so I went through the setup process and it took about five or six tries before it connected. Still, however, it wouldn’t work.
It was due for a cleaning and so I carefully went through all the steps to do that. When I was done, I fired it up and it worked beautifully. Whew!
But today, I went to finish the project I started last night and once again, nothing happened when I turned it on. It won’t connect to wi-fi and it won’t center. Other than the lights coming on and the soft whir when it’s first turned on, it does absolutely nothing. I’m completely freaked out. I have run through all of the troubleshooting suggestions. I’ve turned everything off and on again - including the router. Nada. Zip. Zero!
Someone, please help me figure this out and get my machine running again. This is my bread and butter and I have orders waiting to be made.
I do not know if the wi-fi is 2.4 or 5 whatever. There is only one network listed for our wi-fi and so I am assuming it’s 2.4. I honestly think I’m going to be sick. I have submitted a request to support for assistance as well. I’m just hoping that someone can provide some guidance right away.
Thank you, kind Glowforge folks! Any help you can offer will be appreciated.