We’ve had the Glowforge since 2/10/20 and have run 30 hours or less on the laser to find that a wheel has broken. Looks like it’s a common problem and I’m curious if this is typically resolved timely?
It seems Glowforge got a bad batch of these wheels as you are not alone in having this happen. They will send you new wheels.
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Thanks! I noticed that after the post that the community had some similar posts. Overall a great piece of equipment :).
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You’ve opened a support ticket by posting here in P&S, so they’ll be along soon to get you taken care of. 
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I see that you’ve written in through email and I’ve followed up with you there on your order, so I’m going to close this thread.