If you made purchase on Ebay and the Seller did not add you as a user and you have to argue about it , an than they dissappear , your stuck .
Many seller of the Glowforge Have no clue and when you tell them what they need to do , they do not have to comply with your request , stating you just have to log in with your account.
You spend hours showing them Screen Shots of on how to do it and no reply.
You write to Support for Days and they ask you confirm your Name and Email and than Nothing Happens.
If you try using your Glowforge Half of its abilities are Grayed out.
Since you’ve been on this forum nearly 5 years, I’m pretty sure you know that your comments are not being read by anyone else than other owners. You really should send your suggestions to support@glowforge.com
They recently did make it much easier. I just went into my account, found my machine, and released ownership. The next owner just needs to sign up like it was new.
Yes , thank you, but the Owner is not cooperating , keeps telling me that all I have to do is just log in and it should be fine, Support has not helped other than to confirme my name and email
5 Years and I thought I new all the tricks an hoops they had, but seems they had one more ,
Were you able to set up the machine? If so, does it show you as owner in your account? If it does, try releasing the machine yourself, which would remove all previous owners associated with it, then set it up again.
If not, can you file a complaint with ebay? Saying the previous owner will not transfer the rights?
Also, i previously bought a “new” refurb machine. Even though i was the first one to set it up, the machine had issues and i needed to send it back for that “within 3 months” warranty that refurbs have.
I found out at that point that i was not the registered owner because the email on file as the purchaser was the person who originally ordered the refurb.
I let support know that i just bought the machine, and they asked me for the previous owner’s info, like email, name, and i forget, but they were able to transfer ownership to me. After that, i also let the seller know that ownership is still under their name until its transferred, even if the machine was never set up. Edit: i think i had to supply the packing list that was still attached to the side of the box. It had the previous info on it, plus i needed to supply name, email, etc. I might still have the service email somewhere, though it’s been a few years.
The new refurb machine that was sent was completely registered under me.
With the new process, takes all of 5 seconds. So if they won’t log in and do it, i would wonder if the machine belonged to them at any point. At that point, I’d contact ebay, request a refund or something to start the arbitration process.
Thank you for your patience and for confirming that you’d like to proceed. This is ****, I am stepping in to assist. I apologize that we missed this earlier but it appears that the email address on the order is different. To best protect your account, I’ll just need to know the email address used to purchase and one of the following:
The last 4 digits of the card used
PayPal Transaction ID
Affirm Loan ID
PO number
Check number
Wire number
In the end, i used the packing list on the outside of the box because it had the order number on it, and the sellers email, because that was what was associated with the paypal order.
I supplied a copy of the packing list, the email, and the order #. And support transferred ownership to me.
Hopefully when a person gets to you, they’ll have good news. If you have the box it came in, see if the packing list os still attached to the outside in that plastic sealed patch. That’s what i used for everything.
