How do we transfer ownership? Thank you
Just like you’ve just done with your post - open a support ticket , they’re the only ones who can do so for you. But they’ll close this and go to email since your personal info is involved.
You can add the new owner as a user under your admin, then have Glowforge transfer the machine to the new person or just wait and have Glowforge complete the transaction.
The support document titled “Change the Owner of Your Glowforge” has all the steps you need take to transfer ownership:
Hello @abushelnapeck, the other users are correct - please add the new owner as a user to your Glowforge per that support article and then write into us at support@glowforge.com, and we can get you all squared away. I’m going to close this thread now, but if you have any other questions, please open a new topic or send us an email!