Hey! I’m Joe, speaking on behalf of my IT department.
So, somebody in our business department purchased a GlowForge for our school at the request of our art studio, and he got his e-mail address tied to it as the “owner” of the device. Since our IT department manages the technology here, we wanted to transfer the ownership of the device to the e-mail address that our Systems Administrators use.
I had the current “owner” send an e-mail to GlowForge’s support about transferring ownership, but in an e-mail they sent back to us recently ( GlowForge’s ticket number: #74130) they said:
Thank you for asking.
You can transfer the ownership of your Glowforge at any time.
Unfortunately, we cannot transfer account ownership, or transfer founder benefits (credits, extra warranty, etc) between accounts. You are, of course, welcome to share the Inventables gift code (which you’ll receive by email) and your Proofgrade materials with the new owner.
If you’d like us to continue the transferring ownership to [redacted] please let us know. We’d be happy to do so.
We responded in another e-mail letting GlowForge know that it’s okay to transfer the ownership of the device and they haven’t responded. But what I’m concerned about is… Is there a way to transfer the account to our IT Department’s e-mail while still retaining the founder benefits? I realize that the e-mail says we can’t… but we paid a decent amount for the GlowForge Pro and included accessories, and we waited an awful long time for the device to come out.
(By the way, the GlowForge works stupendously)