We had our Glowforge Pro less than a year. It quick working. Glowforge replaced it with a refurbished model for a charge of $600+ and it worked less than 6 months. Stopped mid-cut with Proofgrade birch. Nothing fancy, just stopped working. After 3 weeks of attempting to work with Customer Service, trying EVERYTHING they suggested, cleaning everything they suggested, checking for corrosion (none), wifi is great, sending photographs of everything they requested… purchasing and replacing the black cable, cleaning the left side, checking circuit connections, AND discovering things that were broken on the refurbished model (such as the outer wall and circuit connection tabs!)…nothing. So much for having a $5000+ machine to create gifts for the holidays. It doesn’t work.
Glowforge now says they will give us another REFURBISHED model for $800+. I have never heard of a company that thinks it’s acceptable to charge again for a poorly refurbished model we paid for LESS THAN 6 MONTHS AGO.
Any suggestions? We are exhausted waiting for an email every other day to try something another rep already asked us to try and photograph for them.