Hello…I need help! Please
I just invested my life and received my GlowForge on Friday.
We were so excited! Friday evening/Saturday was great! I love it and was sailing along.
Then Monday came and it all changed. I push the Magic Button and soon after noticed something was wrong. I noticed that the approved grade material provided my Glowforge was charring my items much more than Friday /Saturday. I then I noticed that it was smoking really bad and just accumulating before finally coming out of the front and anywhere else it could escape. I quickly canceled the print job.
I started troubleshooting what could be causing the problem with no luck. I then reach out to Glowforge….and waited…and waited for a reply and then finally started getting feedback with suggested troubleshooting technique. I then replied back providing them pictures and video spanning over a few EMAILS.
The pictures that were asked for were of the filter tube, the back of the machine, the filter unit, inside the unit etc… Then the communication stopped and it went dark. I would have thought that once you start conversation with a customer…that the communication would continue. It’s been crickets…still no help as of yet. This is crazy… I have reached out again and still no reply and I am still waiting and I don’t know what else to do. It’s as if the smoke is not being pulled to back and out the filter tube. The smoke literally stays in the machine and then start to escape out the front and side.
Has anyone had this problem? if so, can you share what the resolution was?. This is literally a 2 day old baby and all this is happening.
I can’t wait days in between replies. Any help is much appreciated.