Troubleshoot/Support

Hi all,

I’ve been working with my glowforge Pro for a few months now and everything worked great until the laser seem to stop cutting on the last object halfway through (this specific project had 3 objects, 2 had cut fine and the last one only half and began to move in the outline of the object while the laser was disengaged).

I’ve tried cleaning (lenses/mirror/tube/overall main unit), hard reset, unplugging/replunging back in and reconnecting all cables but nothing seems to have resolved the issue.

I’m not sure if the issue is critical enough to get a replacement or something I’m doing wrong but there really isn’t a solution online I could find.

What you are describing could be an issue discussed on Facebook as the red wire problem. It is best that you contact Glowforge support.

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