Thank you for reaching out for assistance in the forum community. Our Glowforge community is comprised of not only talented creators, but very knowledgable people who are always willing to help out fellow Glowforge owners in need of assistance.
I’m so sorry to hear that you’re experiencing cut through troubles with your Printer. I’ll be happy to help you get this problem sorted out so that you can get back to printing without any troubles.
To start I wanted to address the fluid you had discovered within your Printer’s bed when your first unboxed the machine. I’m so sorry to hear that your Glowforge arrived with liquid in the bed. That’s incredibly frustrating to find when unboxing your printer for the first time.
This occasionally happens when the Glowforge coolant cap has a problem and the unit was mis-handled during shipping. While the box should always be kept right side up, the shipping company sometimes gets it wrong, and when they do, coolant can seep out.
The good news is that the liquid is a food-grade product that is safe to the touch, and doesn’t cause damage to your Glowforge printer.
We’re deeply frustrated for you as well, because that’s not the experience you should’ve had upon unpacking your Printer.
However, I was able to look back through your trouble ticket history and it looks you did reach out with your concern at that time. My colleagues then, had replaced your machine with a brand new printer in late March / early April of 2019.
Moving along, You had stated that you’re not able able to get a perfect cut with your printer.
im not able to get a perfect cut no matter if im using glowforge proof material or none proof its one issue to another.
Can you please elaborate as to what your specific issue is? For example, are you experiencing failures cutting through materials, or problems with scoring and engraving on materials. Although both types of troubles sound similar, they are rather different issues.
Nevertheless, I look forward to your reply, and getting you back up and running without any troubles as soon as possible.