I have cleaned the mirrors, used proof grade material, turned it off several times, checked the settings and the tube is still not lighting up. The printer head is moving as if it’s printing but no laser is coming out.
You’re going to want to print the Gift of Good Measure (in your dashboard) on a piece of PG wood (draftboard if you kept the test piece they provided).
In the meantime - what are you trying to cut - and what settings are you using?
Posting a screenshot of your GFUI from the material type on the left to the name of your machine on the right will help us diagnose.
Last time that happened to me, the power level had been inadvertently reset to zero.
Hello @sblair, I see that you’ve also emailed us about this issue and I’ve just sent a response to you there.
To avoid duplicate communication, I’m going to close this thread and will continue working with you over email.