Unable to Complete The Print

I set up my glowforge (basic) today and had no problem setting up the wifi and could connect to my glowforge on my laptop.

However, I couldn’t not print any design (including the sample one: gift of good measure). Every time I tried to print a design, it gave me an error message “Print stopped, unable to complete the print.”

I tried to print with different devices and different networks, but I got this error message again and again.

Has anyone experienced the same issue? Any advice?

I believe I saw this same sort of problem from another new user. Support contacted him and got things squared away. I suspect they will respond to this post and help you as well. Good luck and welcome.


I’m so sorry for the trouble.

I’m looking into it now. As soon as I have more information I’ll let you know.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.

Update: Should be fixed!