Is anyone able to help!?
My first Glowforge randomly broke after ONE week… I received my replacement a few days ago, and I have completed the Setup process numerous times. All appears to go well, wifi connects and it says “Hooraz, your glowforge is ready to use”.
I go into the app to print, and only my old broken glowforge is available. The replacement printer is not in the drop down file and I am unable to do anything.
I am becoming so frustrated with this machine, I wish I had researched reviews better before I purchased…
Did you by chance give the new forge a different name, or is it named the same as the returned unit? Just a thought - but I don’t have experience with that. Good luck,
I don’t believe we can change the name, support needs to do it from their end if you didn’t specify it at the setup, and IIRC, setting up a separate machine doesn’t offer the option.
You don’t have to change the name of the machine to use it though, just click on the other machine in the drop-down. Until they remove the older machine from the list, you need to choose which one to connect to in the drop-down.
I sure hope so… first machine had mechanical failure and broke after only a week. Now this— hard to be patient when you spend so much money on a product and have nothing but problems =(
Appreciate your help.