I’m sorry to bother, but my problem persists.
Thank you to the Glowforge Team for making an exception, and send a new lens, mirror and both windows to Denmark. I was suspecting one or more, of those parts to be damaged, since I’m unable to cut through Proofgrade materials, and cleaning the old parts did not make any difference. I followed the instructions from the link below.
I’ve ensured the material is flat, by strapping it down with the honey comb pins. I have cleaned under the tray, and no debris is obstructing the tray.
I’ve printed the “Gift of Good Measure” on medium maple and noted the time it finished (05 June 2018 04:23 PM UTC), and included photos of both sides.
I love my Glowforge, and hope to get back in the game really soon.
I know you guys are busy, and I was hoping to sort it out on my own, by replacing the parts, alas that was not case, and now I’m depending on your help.