Unable to open catalog designs


#1

I keep trying to open some of the free design I have from the catalog and every time I do I get this error

image

Can’t provide any more details than that because… well I’m not given any with the error


#2

Thanks for reaching out. I’m so sorry you’re not able to open your designs.

Would you mind letting me know which designs you are having trouble with?


#3

the waves of good fortune and spring time in kyoto patterns


#4

Thanks for your reply.

I believe another design that the app was unable to open may have been saved over your catalog designs. I’ve reported this to the team and we will look into it.

I’ve given you new copies of both designs and you’ll find them on your Dashboard.

I’m so sorry for the inconvenience.


#5