Unboxed machine today, horrible grinding sound and laser not firing

Community Support
1

I’ve attached some videos in hope that somebody has had the same sound/issues. Went through the related topics and couldn’t find anything.

  • tried to run gift of good measure, nothing fires but the head moves fine. proofgrade materials scan fine.
    -checked mirror as per troubleshooting instructions, all looks well. installed correctly.
    -all visible connections appear ok
    -once or twice upon startup the noise will disappear but will always return.

Grinding Noise

Not firing

2

I was not able to access either link - got the message that media was being prepared and to check back later so I can’t comment on either.

I suggest that you turn the machine off, then back on. Share a screenshot of the Gift of Good Measure ready to print in the interface.

3

There should be a link that says “download” that you can hit to view the video, please let me know if that’s now showing up and ill try another hosting site. Thanks!

GFstandard
GFstandard836×597 84.2 KB

I then bumped up the power output as per some suggestions on forums,

GFsave1
GFsave1836×597 93.9 KB

No luck with either. The machine has been power cycled, unplugged, everything rebooted, etc probably a dozen times. Ive been trouble shooting since 10am when it arrived.

4

Support will be along to help you. The file is absolutely set up correctly so there is not much else you can do.

3 Likes
5

Thanks for taking a look I appreciate it!

6

Hi @sminlow. I just got your email ticket for this and sent a response just now. To avoid any potential confusion or miscommunication with multiple open threads, I’ll close this Community thread. I’ll look forward to your email response. Thank you!