We received our Glowforge 2 weeks ago and the cut isn’t going through the right side on proofgrade material. We used the same settings to try to cut the Gift of Good Measure in the left side, center and right side as can be seen in the picture. The one on the right wasn’t cut at all. We tried on 2 different proofgrade draftboard and we obtained the same result on both.
We did clean the lenses, but it didn’t changed anything.
I have created another support ticket since I didn’t receive any answer from glowforge