Unexpected error has occurred


#1

Getting this error this morning when trying to open files previously uploaded in the GFUI. The files worked yesterday but today, when they finally open, there is no artwork.


#2

The UI remembers the last state the file was in, so if you have deleted an element of the design or deleted a design to clear the bed, it will be missing the next time you load the design.


#3

Thanks for the answer @PrintToLaser, that’s right. @bill.skeen - can you see if this advice helps, and if not, can you email us the file you’re having trouble with and we can take a look? Thanks!


#4

How do I get the file out of the GFUI to send to you?

I re-uploaded and it is okay. The empty one is still there.

GFUI file name: V2 135 Raised WhiteOnly

Just close this ticket. I am going to chalk it up to WhoDa! I do not recall deleting the artwork last night when I shutdown.


#5

I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!


closed #6