Support has failed to ship my replacement printer despite repeatedly telling me it’s supposed to ship . Everyday they say ‘we are researching this’ or it should ship soon without providing any real insight at all . It’s the same email every day .
Is this a tactic to stonewall us and prevent the amount of time we have a warranty with the next unit ? I don’t believe they have issues as new orders are arriving on time .
I am starting to believe support is not working in Good Faith