Uploading stuck


Just got through cutting an SVG file on some of my own material. It did not cut all the way through so I need to run another pass.

The material is still in place and I can see the image where it needs to be be but I am stuck with a “scanning your image” notification and “uploading” message by the print button on the UI.

Seems like similar problem as reported in other posts, but I thought it was fixed with an update…

Any suggestions that will not lose the placement of my design on the material. It needs to be exact to make the second pass. I have wasted so much material so far (PG and Normal) doing trial and error. I really hate all the waste of valuable materials (not to mention all the time)


You should be able to cancel the scan without affecting placement I think. Then just scan again.


It really bites to waste a large sheet of specialized material on a project that just should work according to all forecasts. I should set up a trophy wall from my PRU days where this has happened. Once you get bit, then you are forever second guessing and trying to account for the unknown unknowns.

Did you start with a 20x12 art board?

Did you move the design in the GFUI operations space or change it in any way?

If yes for the first question and no for the second question, as long as you don’t move the material in any way, you have a chance of getting it to cut where you want, even after shutting down.

Otherwise, figuring out how to cancel the print and remain in the same GFUI operations space without changing anything might get to where you want to go.

I’m curious as to your trial and error, testing routine for custom and Proofgrade materials. Generally I have two kinds of tests. One that is confined to materials testing so I know what effects the different settings have on the material when departing from Proofgrade settings. The other is testing a design. When I test a larger design, I generally use cardboard just to make sure I am understanding how the design is processed and can adjust accordingly.

Then there is the other situation where you have Proofgrade material and default settings and it still doesn’t work, because of material warp or some type of software/cloud/processing snafu. That is the really bite.

Still thinking of a pre-flight checklist escutcheon that I read through before pressing the hardware print button.


I fear that mine would cover more than half the lid !


I’m sorry you hit a snag with that print, @rambosmail. It looks like you may have run into a temporary wi-fi issue. Are you still getting stuck on “Scanning your Image”?


It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.