First time poster long time listener here. I like everyone else have long suffered the delays of this process of getting our Glowforge. I say our because I purchased this for the Childrens Museum where I work as the Director of Exhibits. When I finally got my tracking email on 11/22 I was super psyched! This long ordeal was finally at an end…or so I thought. I tracked it online everyday and watched its progress as it made its way to the city where I live. On 11/28 it was scheduled to go out for delivery and when the UPS guy showed up nothing. Checked tracking and got the first DELAYED notification. Seems that Black Friday and Cyber Monday had backed up the whole shipping industry and my forge was on a truck that had not been unloaded and there was no telling when it would be. After a couple of days of no delivery and seeing how some UPS drivers had mistreated other owners boxes I decided to change my deliver to pick up at the customer service center next to the UPS Hub. I have gone to the UPS CSS twice a day for the last three days because they say that there would be no more scanning of my package that it would just show up at some point from the Hub next door. I have gotten to know a few of the folks over there and one of them gave me her personal phone number and said she would call me when it arrived. Well today she called and said “It finally showed up this afternoon”. Rejoiced I sped down there and went straight to my inside connnection to get my forge. This is what she led me to:
As some of you may notice this is not a glowforge. The box does have my name with “GF” in front of it all over the box, but this seems to be someone else’s package from Pottery Barn Kids. I feel cursed at this point. I did call GF customer service to start a lost package report with UPS but found that they do not have anyone that actually answers phones over there. I left a msg. That is all carry on.