UPS invoices / vat claim

So my Pro unit arrived today, I paid the customs charges last week online but I don’t think the UPS receipt is correct as its states £839.49 total, made up of £819.01 government charges and £20.48 brokerage charges. Surely the government charges is the VAT which I can claim back being VAT registered? If so, I need to get a correct invoice from UPS but I can’t get through to them about it!

Anyone else managed to get a proper invoice to be used for a VAT claim?

Most of the government charges are import VAT but some is duty, which you can’t claim back. I think you need to ask UPS for a C79 form if you are claiming it back.