URGENT - Front Carriage Plate V-Wheels needed

I have a broken Front Carriage Plate V-Wheel. I do not see this part available on Glowforge to purchase as spare parts. How can I go about getting a replacement?

By posting this message here you have opened up a service ticket with GF. After they see this message they will respond back to you with what the next steps are to get you a replacement.

I see we’ve already been working on this through email, so this post will be closed. We’ll continue to update you by email.